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How to Configure Custom Name Servers

You totally can set up and use custom nameservers, in case if you have reseller, VPS, or Flex Dedicated Server account.

You can easily configure a custom nameserver just in two steps! You only have to add A records for the custom nameservers. And after that, you have to register the custom nameservers with the domain’s registrar. Additionally, resellers must also submit a support ticket after completing the configuration steps so support can add the new custom nameservers to the A2 Hosting DNS cluster.


Adding A records for the custom nameservers

If you have a reseller hosting account, the first step for configuring custom nameservers is to create DNS A records for the hosts.

In case you have a managed VPS or managed Flex Dedicated Server, you don’t have to set up the A records yourself as– we will do it for you! And then, when you need to make sure that the A records are configured, you can ping the nameservers by typing the following command at the command prompt: ping ns1.example.com (type in your custom nameserver instead of example.com). When you know for sure that the A records are configured, you will have to register the custom nameservers. The guide below will show you how you can do that.

In order to create the custom nameserver A records for a reseller account, follow this guideline:

  • Log in to WebHost Manager.
  • From the WebHost Manager home screen, click DNS Functions, and then click Edit DNS Zone.
  • Select the primary domain for your account, and then click Edit. The DNS zone information for the domain appears.
  • Scroll down the page to the Add New Entries Below this Line section.
  • In the first text box, type ns1. Leave the value 14400 in the second text box.
  • In the list box, select A.
  • In the IP or Hostname text box that appears, type
  • In the second text box, type ns2. Leave the value 14400 in the second text box.
  • In the list box, select A.
  • In the IP or Hostname text box that appears, type
  • Scroll to the end of the page, and then click Save. You are now ready to register the nameservers.



Registering the custom nameservers

Only after you made sure that your domain has the correct A records configured, you can move on to the second step of this process – registering the custom nameservers to the domain’s registrar.

The second step may change a bit, depending on where you registered your domain.


Domains registered with TBC-Hosting

  • Log in to the Customer Portal.
  • On the menu bar, click Domains, and then click MY DOMAINS.
  • Locate the domain that will use custom name servers, click the down arrow, and then click Manage Nameservers.
  • In the Manage sidebar, click Private Nameservers.
  • If you are registering a name server for the first time, under Register a NameServer Name, type the name of the first name server in the Nameserver text box. This is normally ns1. Typically, name servers use names like ns1.example.com and ns2.example.com, where example.com represents your domain name.
  • Type the IP address associated with the name server. For TBC-Hosting VPS plans, you can find this information in the TBC-Hosting Customer Portal.
  • Click Save Changes.
  • Repeat steps 5 to 7 for the second name server. Typically, the second name server is named ns2.


Domains registered with a third-party provider

Unfortunately, the exact steps can be provided only by a third-party provider that you are using.

The general first step, though, is logging in to the registrar's web interface and looking for an option similar to “Register custom nameservers” or “Register hostname”. If you do not see an option like this, we recommend you to contact the registrar's technical support of your domain.


Activating the custom nameservers with TBC-Hosting (reseller only)

After you register the name servers with the third-party provider, go to the TBC-Hosting Customer Portal to open a ticket. Please let us know the names of the newly configured custom nameservers so we can add them to the TBC-Hosting DNS cluster.

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